American call center firm eyes Davao operations

The company, the DTI revealed, is the Sutherland Global Services, a New York-based business process outsourcing (BPO) company.

But the report did not indicate when the company will start recruiting.

"They have decided to have a branch here in Davao because they've seen the city's potentials. Among others, the city has already installed the necessary infrastructures for BPO business and a number of its graduates are highly competent to become call center agents," Trade and Industry Assistant Secretary Merly M. Cruz said in a DTI press statement.

The update came as Davao City prepares to host the Sixth Mindanao ICT Congress in October where organizers plan to capitalize on the city's bid to be the ICT hub of Mindanao and the East ASEAN Growth Area (BIMP-EAGA).

The DTI report cited Cruz as saying the Damosa IT (information technology) Park's accreditation from the Philippine Economic Zone Authority (PEZA) has boosted the city's image to BPO investors.

According the press release, the firm has 20 years in the customer management industry that offers an end-to-end set of contact center and back-office outsourcing services.

The interest shown by the American firm came despite Mayor Rodrigo Duterte's pronouncement not to allow joint military exercises with American soldiers in the region.

The mayor stressed, however, his objection was aimed only at the possible presence of American troops in the city.

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