GENERAL SANTOS CITY (MindaNews/06 September) – The Department of Labor and Employment (DOLE) in Region 12 or Southwestern Mindanao is targeting to finally receive later this month an International Standardization Organization or ISO certification for its upgraded quality management systems (QMS).
Lawyer Ma. Gloria Tango, DOLE Region 12 director, said the agency has so far complied with standards set by the ISO for quality management based on an external audit conducted late last month by the Certification International of the Philippines (CIP).
She said CIP, an ISO third party certifying body, specifically recommended their office for the issuance of ISO 9001:2008 certification.
The DOLE regional office was given until Sept. 26 to comply with CIP’s audit recommendations and after which the ISO certification will be issued, Tango said.
“(Gaining) ISO certification is DOLE 12’s way of manifesting our commitment to quality (management) and willingness to work towards improving our efficiency,” the labor official said in a statement.
She said it is also a strategy of building a culture of continual improvement in the delivery of labor and employment services in the region.
Through its quality policy, quality processes and quality services, she said DOLE 12’s leadership and staff have committed to attain DOLE’s Labor and Employment Plan for 2011-2016 “with higher level of efficiency and effectiveness.”
Tango credited the all-out support given by their employees as among the major factors that helped the agency accomplish the upgrading of its productivity and QMS to ISO standards.
She said they started upgrading their QMS to ISO standards in July 2008 in compliance with Administrative Order No. 161 issued by then President Gloria Macapagal-Arroyo that enjoins all government agencies and government-owned and controlled corporations to institutionalize an ISO-aligned QMS.
She said they initially sent DOLE 12’s senior staff members to visit two ISO-certified private companies in South Cotabato and in this city and later on to a familiarization course on ISO.
ISO 9001, which is the internationally-recognized standard for the quality management of businesses, applies to the processes that create and control the products and services that an organization supplies, the ISO website cited.
It said the certification standard “prescribes the systematic control of activities to ensure that the needs and expectations of customers are met and is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.”
“Implementing a Quality Management System will motivate the staff by defining their key roles and responsibilities. Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted. From this, improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints,” the ISO said.
Customers will notice that orders are met consistently, on time and to the correct specification. This can open up the market place to increased opportunities, it added. (Allen V. Estabillo/MindaNews)